Christy K. Miller, PMP, CSM

13015 Bretford Ct. 

Houston TX 77065 

(281)381-1074         ckaymiller@gmail.com

 

FOCUS

Technically savvy Business and Data Analyst with years of positive information technology and project management experience including proven consensus building, team building, collaborative and cross functional business skills used to achieve bottom line results while providing economical and effective solutions. Centered on helping users understand the benefits of SharePoint as a process solution and designing effective SharePoint applications.  Expertise in waterfall and agile methodologies, project planning/tracking, requirements gathering, solution development, and process improvement. Adept at learning new processes, attentive to detail, professionally versatile, and capable of providing leadership, while proactively responding to today’s varied business requirements.

CORE SKILLS

 

Requirement Gathering • SharePoint 2010 & 2013 • MS Access • MS Excel • MS Word

Pivot Tables • Trend Analysis • Matrix Formulas • VBA • Rally MS • Visio

SharePoint Designer 2010 • InfoPath • MS Word • MS Project • MS PowerPoint • MS Lync

KEY EXPERIENCE

·  Supported the technological needs of various teams, including making recommendations, determining requirements, defining components, setting up and maintaining the SharePoint 2010 and 2013 project sites

·  Developed templates and business process, including standardized project forecasting, SharePoint guidance, methods for calculating hours remaining on a project, development/deployment process maps, and problem identification and root cause analysis around technology issues

·  Assisted the SharePoint Site Administrator with a rapidly growing Portal site

o          Worked with users to define business requirements and to help them understand how SharePoint can improve their processes

o          Worked on the initial migration of the site collection from SharePoint 2007 to 2010, including maintaining security and developing migration plans.

o          Debugged issue with security, workflows, InfoPath forms, site pages, lists & libraries

o          Reviewed security model & helped implement changes

o          Created custom site pages using various web parts and custom lists

o          Set-up out-of-the box lists & libraries and created InfoPath forms for integration with SharePoint lists

o          Utilized SharePoint metadata to develop real-time status spreadsheets

o          Performed mass file migration and metadata management tasks

o          Executed user acceptance testing of components delivered by offshore developers

·  Coordinated, developed and conducted training presentations to introduce SharePoint and other concepts and best practices to existing employees and new hires cutting training time with gained efficiencies and elimination of redundancy

·  Integrated Project Time Keeping Access database to link to SharePoint 2013 list to minimize Project Management effort

·  Project Manager on upgrade to SharePoint/Silverlight records management software which was completed on-time and within budget

·  Recognized need for continued user training and implemented a Tip of the Week program focused on providing guidance on efficiently using SharePoint and other systems, reducing user email requests by 10%

 

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Experience Continued

·  Provided increasingly crucial Microsoft Access requirements gathering, programming and database management services on multiple large client projects

o          Worked on team developing custom Microsoft Access database to develop reporting for safety issues, which increased profits by 20%

o          Developed custom Microsoft Access database to aid in the creation of multiple legal entity organizational charts decreasing the time to create company, regional and country legal entity organizational charts by 30%

o          Defined business requirements, developed and worked through user acceptance testing for a Microsoft Access database to automate the scheduling of crude pick-up and streamline reporting of haul statistics, cutting time to schedule crude haul loads and generate statistical reports by 20%

o          Increased small office efficiency 15% by creating portfolio, billing and tax databases

·  Functioned as the Scrum Master for a Data Integration project

o          Promoted Scrum rituals, helped develop and maintain the sprint/product backlogs, mentored team members on scrum methodology and cleared development issues

o          Collaborated with other scrum masters to facilitate the timely communication of requirements and issues between teams

o          Developed a custom SharePoint Defect and Issue Log for quick triage of issues

·  Responsible for data analysis and presentation of data for several teams

o          Reconciliation of legal entities across three corporate systems with a custom SharePoint library to effectively secure this information while maintaining accessibility

o          Learned basics of mid-tier ERP system, determined the logical transaction relationships and analyzed for trends using Access and Excel

o          Categorized data into categories based on observation, knowledge and research

o          Reacted quickly to impromptu business data requests with accurate summary reports and charts; proactively recognized issues and concerns with data accuracy and integrity

·  Project Coordinator on initial phase of upgrade to reporting software, including budgeting, creating and maintaining MS Project schedules and generating metrics & status reports

·  Developed Excel/VBA tools for assessing crude oil transportation cost metrics from invoice data.

·  Capable technical writer of proposals, project scope documents, workload/billing projections, master specifications, bid documents, technical reports, user manuals, training manuals, and seminars

·  Participated in department, program and project level strategic and operations planning

WORK HISTORY

RGP    Houston, TX    2011 – Current

Scrum Master, Business Analyst, Project Coordinator & Data Analyst

 

PATE ENGINEERS, INC.    Houston, TX    1999 – 2010

Project Manager, Quality Control Officer & Site Development Department Manager

 

MORRIS & ASSOCIATES ENGINEERS, INC.Houston, TX1998 – 1999

Design Engineer

 

LOCKHEED MARTIN OPERATIONS SUPPORTHouston, TX            1996 - 1998

Payload Systems Engineer

 

DANIEL FOLLETTE WRITING AND PRODUCTIONSHouston, TX1992 - 1996

Database Developer

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Experience Continued

 

EDUCATION AND CERTIFICATIONS

 

Certificate, International Logistics

Center for Logistics and Transportation Policy

University of Houston

 

Masters of Business Administration

University of Phoenix

 

Bachelor of Science, Civil Engineering

Mathematics Minor

University of Houston

 

ITILv3 Foundation Certificate

Texas Council of Engineering Companies Leadership Forum